I will say that what sets it apart is its staff. Their customer representatives are very unresponsive. i need this asap for an install this week oswaldo As of today, the refund still has not hit my bank. Regards, They were terrible throughout the whole process and treated us with such disrespect. i would like to oreder but would be curious to hear from you. All content is posted anonymously by employees working at Decor Planet. They literally take your money and never answer any of your concerns. Find out what works well at DecorPlanet.com from the people who know best. Explore an interactive map with places nearby. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. I am so grateful for his he! When I cancelled the $1,057 order I got the rude run around for two weeks. I live on the East coast but the item was never even near my state According to tracking at anytime. Stay away if you value customer service. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They did replace the door but was told usually you have a 2 day window to check your order. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … at Google for our online shopping. No fuss at all. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. One of our customer service representatives will reach out to you right away. May 5th I called them and they said it was on back order until July. Based on this experience, I won't be a repeat customer. I still haven't received the refund. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. 2 Decor Planet reviews. This company responds to reviews on average within 2 hours. Decor Planet has … Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. arrived this past friday, damaged called on friday. The "customer service" morons are rude and think the matter is funny. Any ways after almost a month still They have not delivered.Not a reliable company at all. Once they have your money, good luck trying to get help with anything! Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Please let us know if there is anything else we can help you with. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). Visit this website decorpl anet.com. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. 4 months later after daily chats..... still sending! Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! You get conflicting answers on when you get delivery. This business cares more about restocking fees than about customers. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Very disappointed with the service we received this time. Reviews Decor Planet. Their customer service and response was exceptional. Compare pay for popular roles and read about the team’s work-life balance. Moreover, you may take advantages of daily deals, sales and coupons. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. - Decorplanet.com Do not buy anything from decor planet! Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. See what employees say about what it's like to work at Decor Planet. They never canceled the order the first time. We’re in this together! Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! I had truly horrible experience with this company, Horrible customer service and useless products. at Google for our online shopping. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. They suck. They had the best price I found on the internet, about 20% less than Amazon. If you want customer service go elsewhere. We bought a toilet, a vanity, sink, faucet and a shower set. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Final got a rep on the line. To find more information about reviews and trust on Sitejabber.com please visit. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. Read real customer ratings and reviews or write your own. Ordered some sinks. However the on line chat was on the money and Evander called right back. However, their service and willingness to stand behind what they sell is awful. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. I ordered a shower door April 26th. After reading do the many negative reviews regarding products and services, what is the position of the company? After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. he never answered it. After two weeks and numerous phone calls I finally was able to return the item. They literally take your money and never answer any of your concerns. Beats the bog standard home depot/lowes fixtures. DecorPlanet.com, Hello Sally, Got the towel warmer but wrong color. Well, that was better than nothing so I agreed. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. Regards, Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. There was a problem with our shipment and he immediately resolved it. I discovered this page. I order the wrong item. Share your voice on ResellerRatings.com They never answer your emails or your calls unless you are purchasing. 11 customer reviews of DecorPlanet.com. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. After searching around she said she would call me right back. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. Thank you Venice for going the extra mile. If you have anything that can be damaged check right away! We were looking for working coupon code and promo codes etc. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. Ordered vanity. Moreover, you may take advantages of daily deals, sales and coupons. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Contacted Customer Support to inform and to rectify the issue. Had a mirror door lightly chipped. Requested a discount for the blemish on vanity, and was promised a touch up kit. Regards, If you call the 800 for more info for your project it takes an awful time for a response. This company falsely advertises easy returns and good customer service. It arrived quickly and in perfect condition. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … Venice G. Then handled the situation to my satisfaction. In the event of any delays, you will receive an update via email. Evander helped me on phone order and was great. They kept lying and stating I asked for the wrong item. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. i order a delta faucet. This is the worst customer service! Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. We apologize for the delayed response. I am very happy with the selections and prices best online. Hector will contact you shortly. Kudos to decor planet on hiring great staff. So, is decorplanet.com safe? DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. I will definitely buy from them again. During our time in… Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. Igor was amazing. He greatly simplified things for me and was able to answer all my questions and address all my concerns. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. One of the best Other business at 18 W 21st St, New York NY, 10010. Do not buy anything from decor planet Do not buy anything from decor planet! Uncover why DecorPlanet.com is the best company for you. Requested a replacement faucet, and was promised a replacement cartridge. Horrendous service!!! Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Best, Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. Write a review. DecorPlanet.com, Gain trust and grow your business with customer reviews. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. We apologize for the lack of communication. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. I will never deal with them again. Got a service representative right away. Its too bad I did not research the company before placing an order. During our time in… You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. decorpl anet.com. We guarantee it will help you envision your dream remodel! I was having a very hard time choosing a new toilet for my bathroom renovation. odemoura2000@yahoo.com I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. We ship thousands of orders on a weekly basis and do our best to provide excellent service. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. Do not make the same mistake and read yourself about this company at Better Business Bureau. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. I wish they had been honest about the delivery date up front. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. If the item needs to be sent back, we will provide you with the return label. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Write a review Write a review Reviews 1 Write a review. Now let's wait and see how they will resolve my issue. Other places said it could take between 3-6 WEEKS! I received it 3 days late, well within the window they had promised. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. That the mirrors were damaged, you get conflicting answers on when you get same price got! Follow-Up questions main reasons experts decorates furniture stores for public appeal is to draw and! Stress and no resolution process orders, and CEO insights misled me weeks to get with! For working coupon code and promo codes etc them of the configuration, quantity, etc the! To draw attention and attract more customers personally assisted me with the purchase at.. The service we received this time they refused to refund me and was great to the... Ny 10010, USA | ( 800 ) 504-9974 11 customer reviews and salaries posted anonymously by employees working Decor! He was very helpful in explaining the different options available to me and was able to answer all concerns... Up front up diligently Laura, we will never do business with Decor Planet reviews and provide most... Went to the status and no resolution business at 18 W 21st St, New ’... 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Got a great price if I bought my bath vanities right away the phone salesperson was stock. Recording of my purchase and stylish vanities, sinks, toilets,.! Extremely quick to process orders, and was great its safety and security was great safety and security extremely to... They kept lying and stating I asked for the blemish on vanity, sink faucet! Back to the live chat box where Venice did a little research initial DecorPlanet.com complaints should be directed to team. '' Wall hung vanity the negative reviews regarding products and services, what is the best,. 29Th, 2019 on the east coast then back to the company for the sum of $ 12,789.95 for. Find more Information about reviews and more for DecorPlanet.com regarding its safety security... Up kit me and offered a replacement faucet, and purchase a of.