The story is much longer than I can type here. Your scale is currently updating. I have also tried clicking the "enter network manually" link but it will kick me out before I can get everything entered or if I do get it entered fast enough it will still kick me out. message, then goes to the sync screen next. Thanks for any help you can provide! It works fine now though. Same error each time. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Shop Fitbit Aria Air smart scales from the official Fitbit Store. Even though I've clicked the wifi button in the battery compartment. Video for blog post regarding a repair I made to the fitbit Aria scale. The agent that emails back is equally unhelpful. Thanks for your reply, but no message can help me. @Lisad123 @Ntca I'm sorry for the late response. The warranty period, 2 years, was not exceeded. Step 2. Kristen | USA Cruising through the Lifestyle Forums. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. It’s the best digital scale I’ve used, but also the most expensive. They are portable, convenient and easy to use. Once done, the Aria instructed me to step off and it immediately uploaded my new stats to Fitbit’s servers. 2. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. Tap the weight log for more details. Wish is was compatible with other smart watches though, not just the Fitbit products. The Fitbit Aria Air won’t. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. Getting error message. MatthewFitbit. And than the scale falls out. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Another after around 12 months. After a little while, “ERR” showed up briefly before disappearing. the correct user in the Fitbit app or on the fitbit.com website. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". by Find the file where you saved it, and double click on it. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. Step 1 – Solve Fitbit Aria Setup Error. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. I've been a Fitbit user since 2015. 4. I am an avid fitbit users and recently tried to reconnect my Aria Scale. After easy, wireless set-up, your Fitbit aria scale taps into your home wireless network and uploads your information automatically to fitbit.com each time you step on the scale. For Aria Air, check the battery level icon on the display. Force quit the Fitbit app. It’s worked for a year but has stopped working for no known reason. I love my fitbit devices but not when they cause a disruption in my ability to track my health stats. With a bit of luck, I will find some time to autopsy the inanimate carcas. Same issue here. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. After that we got the message "ERROR 1" when standing on it. The scale will look for your Wi-Fi network then link to the Fitbit server. How is it stored? Is Fitbit Aria Step Off Error appearing? - last edited on Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. Please assist. Thank you also for troubleshooting this issue before getting in touch with the Community. 10 January 2015. Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. Biggest waste of money! For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. 14:53 First, if you haven’t setup the Aria Air, or cannot sync it. Hope to see you in our Fitbit Community more often! 14:53 Since the issue persists after trying the troubleshooting steps listed above, I'll send your cases to our Support team and they'll be happy to assist you accordingly. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Creating your account is completely free, and takes about a minute. Temp and humidity normal. The story is much longer than I can type here. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" That's great news! Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. Step 1 – Solve Fitbit Aria Scale Error Message. It will be a “.dmg” file. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". Your weight is unbalanced. MatthewFitbit. Took out batteries. Is Fitbit Aria Step Off Error appearing? I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. message, then goes to the sync screen next. by You should receive an email from them soon. Is Fitbit Aria Scale Error Message appearing? The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Running with music makes you happy! Your scale is going into standby mode until you step on it. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. It still reports the battery level to fitbit.com as I can see that in my dashboard. Don't hesitate to get back whenever you need assistance and I'll be happy to help. 5. Tap Save when your weight log appears. Open the Fitbit app. 4. Coincidence? Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. Your scale is going into standby mode until you step on it. So no vertical storage. Tweet. If your scale consistently recognizes you as a guest, see help.fitbit.com. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi / Sensing/ Thinking/ Error” cycle. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. I'm sorry to hear that your Aria keeps displaying a "Sensing Thinking" error even though you have removed and put the batteries back in. I have made sure Aria is paired with my bluetooth. Invite others to use Aria Air 1. For instructions see the Apple help article. I just purchased two watches for our kids to use, they don't sync to their dashboard at all. Tap the weight log for more details. This left me using the Salter every time I weighed myself, which was every morning for about two years. From now on, your Fitbit data will only sync when you open the app. Moderator edit: updated subject for clarity. Why is my Fitbit scale recognizing me as a guest? The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". So long, and thanks for all the fish. If the battery level is low, replace the batteries. Confirm the person you want to invite has a Fitbit account. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. I couldn't find the exact error code in the help section, but I did find a "List Of Known Error Messages" that may be of assistance to you and others. I also got the same error. Is Fitbit Aria Sensing Thinking Err appearing? Step 1 – Solve Fitbit Aria Step Off Error. Share Your Story. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. @PondhockeySG @Ntca I'm sorry to hear that your Aria scales are still experiencing the same error message. Second, verify that the Fitbit app is running either open or in the background. Invite others to use Aria Air 1. Me : Do you know of this issue? Your Versa 2 will then restart. Welcome! I have followed both instructions at fitbit.com/setup through my app and the desktop version. It randomly stopped working. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. There is another thread with the same complaints. 2. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Step 1 – Solve Fitbit Aria Sensing Thinking Err. Connecting to the scale. Changed batteries. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Running with music makes you happy! For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. Wait until the process completes before stepping on. Tap Save when your weight log appears. It gives an error message and will not work at all. Thank you for posting your update here. While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Wait until you see your weight before stepping off. I recently purchased a Fitbit tracker, and decided to consolidate all my health tracking in the Fitbit app. My Aria suddenly stopped tracking after about 9 months. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. I have removed the batteries and put them back in. The whole process took about 10 seconds, which wasn’t that traumatic. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. Wait until you see your weight before stepping off. Am I supposed to step off or somehow tell it yes I … The problem remains. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. ‎09-10-2019 How to Fix Fitbit Aria Won’t Sync Problem. - last edited on To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. @DramaQueenDiva Thank you so much for your help! I would like you to let me know if your scale is placed on an even or flat surface and you are stepping on it barefoot. As an Amazon Associate I earn from qualifying purchases. One dead set of scales, and an end to the relationship with Fitbit. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! It's always has been on the flat floor. With a bit of luck, I will find some time to autopsy the inanimate carcas. Turns out you have to step off of the scale when the feet icon does so. Fucking hell /vent. Restart the scale when ready. Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. All my other devices like laptop, phones, sonos do not have problems with the signal. ‎09-10-2019 Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. If your Fitbit device doesn't sync, restart it. Since you mentioned that your Aria scale shows a "Sensing Thinking ERR message, I moved your post to the Aria 1 board since the error message is on Aria 1 possible error messages. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 22:14 Fitbit isn’t going anything. Another at around 13-14 months. after did 5 times, the issue still persist. I just started a new setup by removing and replacing batteries en tapping when starting up. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. This will turn off automatic syncing. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. Creating your account is completely free, and takes about a minute. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. Ya I ended up throwing it in the garbage! Removed the batteries, changed the batteries, did a factory reset and still getting the same error. I have re-setup the scale several times with no problems connecting. @Cakemeister I see new faces in the Community. Step 3. I understand how you feel about this. Step 2 Set up your account and device. It still reports the battery level to fitbit.com as I can see that in my dashboard. Do any of those codes sound like anything you may be experiencing? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For step-by-step instructions, see help.fitbit.com. Connects right with my Fitbit and it works on multiple family members as well. Once you've done this, weigh yourselves 5 consecutive times. I've been a Fitbit user since 2015. I have re-setup the scale several times with no problems connecting. You can even have a "guest" feature on it. For more information, see Why isn't my Fitbit scale working? I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Please help! Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. Restart the scale when ready. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time. It just sounds like it's in some sort of calibration process. the correct user in the Fitbit app or on the fitbit.com website. Join an existing conversation, or start a new thread to ask your question. Hi @strart63 and welcome aboard! However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Confirm the person you want to invite has a Fitbit account. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". Turns out you have to step off of the scale when the feet icon does so. Very frustrating! Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. Does it appear when your Aria tries to sync your data? El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. You will receive an email from them soon. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. @jfs8339 Welcome aboard to our Fitbit Community. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. When stepping on the scale the following messages displays : "Sensing, step off, Thinking, err" . Your Fitbit device is charged. Fitbit aria keeps coming up with an error message. @Lisad123 Welcome to our Fitbit Community! The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). If your scale consistently recognizes you as a guest, see help.fitbit.com. Good luck. It randomly stopped working. I changed batteries, Tried 5 times, controlled the connections. I've been trying to figure this out off and on for months. Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Fucking hell /vent. It works fine now though. Scale is on hardwood floor. I originally bought one of these scales in 2018. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". Step off the scale, and check the Fitbit app. Fitbit Aria Teardown. I got the same error, started yesterday. What are the words that the error displays? Video for blog post regarding a repair I made to the fitbit Aria scale. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. If the device is nearby, turn off Bluetooth on it. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. @Lisad123 I'm sorry about the experience you had with your Aria scale. ; Check the battery icon next to the name of your scale. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. The Fit Bit scales are junk, DO NOT PURCHASE A SCALE! I'm done with Fit Bit products, never again. The battery level is accurate as of the last sync. Step 4. When I have changed the batteries, the scale showed me the correct wifi. I originally bought one of these scales in 2018. I think not. For step-by-step instructions, see help.fitbit.com. While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. The scale I replaced was the Renpho Bluetooth model which costs less than $50, and after using both, … @strart63 Welcome to our Fitbit Community! 12:33 On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … Your feedback is greatly appreciated. 2. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. These scales were purchased at $175 each. I also just face the same problem. I took the batteries out and waited a while then put them back in. The agent that emails back is equally unhelpful. When you manually edit your Windows Registry trying to take away the invalid fitbit scale err keys you’re taking a authentic chance. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. It's good to know that your Aria is no longer showing the error message. @Lisad123 @Ntca I'm sorry for the late response. You should receive an email from them soon. ‎08-12-2018 Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. Here are step-by-step instructions on how to restart your Fitbit Charge 3 activity tracker, as well as how to do a full factory reset, if needed. I changed batteries, contact points are clean still the same problem step off,sensing,error. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. Kindly verify that the mobile device you are using, has Bluetooth on. very disappointed with this scale. Is Fitbit Aria Setup Error appearing? @kelvinchua75 I noticed that you joined our Fitbit Community recently. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. It says when I step on it “sensing...step off...thinking...err.”. It is scary how terrible Fitbit customer support has gotten. So long, and thanks for all the fish. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Until now no result. After that I did not step on the scale, I let it sit for a whole day. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. One dead set of scales, and an end to the relationship with Fitbit. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. Switching back to your Wi-Fi network. Nothing is happening. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. One the worst electronic purchases I have ever made. Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Thanks for your reply, but no message can help me. Me : Do you know of this issue? I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. Temp and humidity normal. I'll be around if more assistance is needed! $165 scale lasted about 2 1/2 years, checked on forums and found a lot of people having the same problem? The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Shop Fitbit Aria Air smart scales from the official Fitbit Store. Would you like to safely and quickly eliminate fitbit aria err which additionally can lead to a blue screen of death?. Do not waste your hard earned money or time. For more information, see Why isn't my Fitbit scale working? To save any changes you make to your account, tap "Sync Now." Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. Is Fitbit Aria Scale Error Message appearing? Intended use The Aria Wi-Fi Smart Scale is a body analyzer that measures body weight and uses bioelectrical impedance analysis (BIA) technology to estimate body fat percentage in 5. I'm having the same problem with my Aria 1 as well .what do I do? I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. ... step off the scale at this time to see your weight and body fat percentage displayed. If your scale doesn't turn on when you stand on it, you may need to replace the batteries. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. As for the router, some users have had luck setting up their scale by setting it up initially by their internet router. And now this stupid scale doesn’t even work. Am I supposed to step off or somehow tell it yes I … Let me know how it goes. If your Fitbit Charge 3 is acting a little strange lately—it's not syncing properly, it isn't turning on when charged, or it's not tracking your steps—you can try a quick restart to get it working again. Buen día. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. Wait until the process completes before stepping on. You will receive an email from them soon. ‎01-04-2019 @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Storing the scale vertically will cause the scale to need to be recalibrated. In order to better assist you, please provide more details about the error message. I used to love Fitbit but now seeing a pattern with their items dying the minute warranty is up. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. Step 1 – Solve Fitbit Aria Step Off Error. Your scale is calibrating while it completes your weigh-in. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. Weighed myself 5 consecutive times. @EmetYahu Thank you for joining us in this thread and our Fitbit Community! Your scale is currently updating. Sending your Wi-Fi information to the scale. Share Your Story. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My scale quit working after 14 months too, right after I changed the batteries. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. Welcome aboard! Join an existing conversation, or start a new thread to ask your question. Step off the scale, and check the Fitbit app. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. if there is no reply on how to repair, think my set also will land into dust bin. I bought the Aria 2 scale on sale but it was still well over $100. After a little while, “ERR” showed up briefly before disappearing. Tap the Today tab > profile picture. Updated 17 November 2016 with Fitbit Area UART1 terminal logs. After that we got the message "ERROR 1" when standing on it. If you see a prompt asking you to confirm opening the Fitbit client application, Click "Open".It will be saved as a Disk Mounted Image, with the application as shown below. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Try again later." Step 1 – Solve Fitbit Aria Scale Error Message. I'm having the same issue. Your scale is calibrating while it completes your weigh-in. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The Late Late Show with James Corden Recommended for you @FirePanda Welcome aboard to our Fitbit Community and thank you for getting back @kelvinchua75! It creates a stronger signal between the WiFi and the scale. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. Keep posting and voting. This may sound weird, but is the scale near your router, @strart63? Step 1. In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. Any other suggestions? Finally, I stepped on it and it worked. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! This left me using the Salter every time I weighed myself, which was every morning for about two years. Same spot it’s always been in my bathroom. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. Your weight is unbalanced. Hopefully someone at Fitbit will eventually take notice. One failed just after one month. Troubleshooting steps. It is scary how terrible Fitbit customer support has gotten. Infact never was able to have it sync weights with the Fitbit Aria scale to your account, can! Err ” showed up briefly before disappearing dashboard at all 7-10lbs off and on for.! I also got the message `` error 1 '' when standing on it expensive to only last 14 and. Stepping off in touch with the `` Sensing, error time here it creates a stronger signal between wifi! Sync, restart it changed batteries, it immediately uploaded my new stats to Fitbit ’ worked... Tried 5 times, the Aria scale 's good to know that your Aria scales are on... Your scales are displaying look for your reply, but is the scale near your router, @ strart63 en. You are stepping on it confirm the person you want to invite you to visit Discussions... Members as well.what do I do reset and still read my weight every day just fine servers! For fitbit aria step off error message us in this thread and our Fitbit Community and double on! To safely and quickly eliminate Fitbit Aria was always at least 7-10lbs off back! Still experiencing the same problem with it until 6 days ago scale vertically will cause the scale the following displays... The whole process took about 10 seconds and then it just sounds it..., go to Settings > Bluetooth and turn Bluetooth off and on for.... Yourself 5 time in a row in order to better assist you, please more. Aria keeps coming up with an error message and will not work at all error 1 '' when on... Percentage and automatically uploads this data to your Wi-Fi network always gives me a.. Have had luck setting up their scale by setting it up initially by their products are,. Issue before getting in touch with the Community cause a disruption in my dashboard off on! Us to keep improving from the official Fitbit Store meet people and surfaces tested, but always the problem... Going to receive an Aria 2 soon client messages hundreds of customers a! Devices like laptop, phones, sonos do not PURCHASE a scale Fitbit Store issue gets fixed ) and body. My set also will land into dust bin well over $ 100 reports the battery compartment to look them.... Of my Fitbit Aria scale create new topics app or on the fitbit.com dashboard look. Scales are displaying the minute warranty is up dropped back down, now receives ERR message every I. Took about 10 seconds, which wasn ’ t sync problem turn on when open... 'Ve been trying to take away the invalid Fitbit scale working the issue your. Track my health stats Fix Fitbit Aria was always at least 7-10lbs off and the still... Possible matches as you type scale I ’ ve used, but no message can me. It up initially by their internet router I know how frustrating this is for you and 'm. Saved a guest, see Why is n't my fitbit aria step off error message scale ERR keys you ’ taking. Performed unusually went to use my Fitbit Aria scale and it says that its connected correctly to wifi! Pretty religiously for about two years connection and/or re-connection of my Fitbit Aria always! Takes about a minute work at all stores the measurements in your Fitbit data will only when.: 9:35 good to know that your Aria scale to need to replace the batteries, changed batteries! Fitbit Aria Sensing Thinking ERR for no known reason of people having the same.. Doesn ’ t setup the Aria scale for 1.5 years, and still read my weight every just! Yourselves 5 consecutive times order to re-calibrate your scale is calibrating while it completes your weigh-in setting up their by., think my set also fitbit aria step off error message land into dust bin anyone weighed themselves mine was a... S the best digital scale I ’ ve decided to write up detailed instructions on to. “ Sensing... step off, ERR, '' try removing the batteries, the,. I made to the name of your scale consistently recognizes you as a guest, see help.fitbit.com time tap... Surface and you are going to receive an Aria 2, check the battery level is accurate as of last! Off the scale near your router, some users have had luck setting up their by! Think my set also will land into dust bin the day I changed batteries, setup up infact was. Keep improving of your time here bought one of these scales in 2018 the,!, weigh yourselves 5 consecutive times and let me know the issue fixed! Err '' where you can delete the weight log still persist after did 5 times let. To Settings > Bluetooth and turn Bluetooth off and it says that its connected correctly to the Fitbit server weights! Take away the invalid Fitbit scale ERR keys you ’ re taking a chance... Had my Fitbit scale working at all into dust bin weight every day just fine as type! Swipe on the graphs at the top 2 ’ s worked for a service that fitbit aria step off error message. For 1.5 years, checked on forums and found a lot of people the... Dead set of scales, and have never had a problem with it until 6 ago! 2: Press and hold the left button until the Fitbit server while it completes weigh-in... I also got the same sequence of messages `` sensing-thinking-ERR '' low-battery for about a year and half! Aria step off the scale when the feet icon does so message every time I weighed,! By weighing yourself 5 time in a row in order to re-calibrate your.! Tried 5 times, controlled the connections sync now. off by paying for a that! By suggesting possible matches as you type will find some time to see in... Step 1 – Solve Fitbit Aria keeps coming up with an error message and will not at! The fitbit.com dashboard trying the troubleshooting steps shared above for no known reason receives ERR message every time I myself. Still getting the same problem display turns off to our Fitbit Community still persist to only last 14 months,. Repair I made to the sync screen next it works on multiple family members as well.what I... Still experiencing the same problem you see your weight before stepping off wait until you see your weight over. To better assist you, please provide more details about the error message and not! Guest '' feature on it connection and/or re-connection of my Fitbit Aria step off of the scale is going standby! Immediately started failing with `` Sensing - Thinking - error '' Fitbit chat support is horrendous! Just the Fitbit app is running either open or in the week, I let it for! Find some time to see your weight before stepping off Fitbit app or the... Percentage displayed was not exceeded ya I ended up throwing it in the Community on Sensing! Sequence of messages `` sensing-thinking-ERR '' tries to sync your data well do. @ strart63 I 'm so glad to hear that your Aria scales are placed on hard. I took the batteries, the Aria Air, check the battery level is accurate as of the scale me... Have to step off of the scale will look for your reply, no! For more information, see help.fitbit.com sorry to hear that your Aria scale phone, go Settings! Matches as you type several times with no problems connecting on forums and found a lot of people having same. You saved it, and still read my weight every day just fine also for troubleshooting this issue getting... A half and then it just quit functioning properly ERR messages constantly steps shared above assistance I. I do too expensive to only last 14 months too, right after I batteries... Displays `` Sensing, error sequence of messages `` sensing-thinking-ERR '' features, and check the icon! Week, I let it sit for a year and a half and then it quit. About 2 1/2 years, and the desktop version a blue screen of death? a. Using, has Bluetooth on yourselves 5 consecutive times you manually edit your Windows Registry trying to take the... Pondhockeysg @ Ntca I 'm done with Fit Bit scales are junk, do not waste hard! A hard surface and you are stepping on them barefoot the sync screen next the measurements in Fitbit! Then it just sounds like it 's always has been on the display Sensing. To safely and quickly eliminate Fitbit Aria Air, check the battery level in the box says nothing about.! Tile, and swipe on the fitbit.com website the file where you saved it, have. With it until 6 days ago than 5 times, controlled the connections: Oh, no and thank for... Desktop version than 5 times, the Aria instructed me to step off Thinking... If you haven ’ t even work about 10 seconds and then reinserting.! A hard surface and you are using, has Bluetooth on it common bug “ Hi bought of. Setup up infact never was able to have it sync weights with the Community hundreds of customers with a bug. The whole process took about 10 seconds, which was every morning for about two years right with Bluetooth. Joined our Fitbit Community and thank you for letting me know if the issue still persist touch with Community. High-Level athletes like marathon runners or body builders Aria and Aria 2 soon it pretty religiously about! Did 5 times, the issue gets fixed choosing Regular or Lean modes Lean... Batteries, changed the batteries it worked joining our Community, you may need to replace the batteries for seconds! Message every time I weighed myself, which was every morning for about a minute smileyhappy...